How we handle the personal information you share with us, and the steps we take to keep it secure.
Last updated: 9 June 2026
This Privacy Policy explains how OMS – Objective Maintenance Solutions (“OMS”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you contact us or use our website. We aim to handle personal information in a way that is consistent with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to the website at oms-au.com and to enquiries you make with us by phone, email or our online enquiry form. It does not cover any third-party websites we may link to, which have their own privacy practices.
We generally only collect personal information that is reasonably necessary to respond to your enquiry and to provide our mechanical servicing and maintenance work. This typically includes:
We do not seek to collect sensitive information (such as health or financial information) through our website, and we ask that you do not send it to us unless it is necessary for the work you have engaged us to do.
In most cases we collect personal information directly from you — for example, when you call us, send an email, or submit our online enquiry form. We may also collect limited technical information automatically when you visit our website (see “Website Data and Cookies” below).
We use the personal information we collect to:
We do not sell your personal information. We will only use it for the purposes described in this policy, for a related purpose you would reasonably expect, or where you have consented or we are otherwise permitted or required by law.
We may share personal information with third parties where it is reasonably necessary to provide our services or run our business — for example, with service providers who help us operate our website, manage email, or process payments, and with others where you have asked us to or where we are permitted or required to by law. We take reasonable steps to share only what is needed for the relevant purpose.
When you visit our website, our hosting provider may automatically log standard technical information such as your IP address, browser type and the pages you view. This information is generally used to keep the site secure and running properly. Our website does not require you to create an account, and we keep any automatically collected information to a minimum.
Your browser can usually be set to refuse cookies or to alert you when they are used. Some parts of the site may not function as intended if cookies are disabled.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security.
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy or to meet our legal obligations, after which we take reasonable steps to destroy or de-identify it.
Some of the service providers we use to host our website and manage communications may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in a manner consistent with the Australian Privacy Principles.
You may ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable period. In some circumstances we may not be able to provide access or make a change, in which case we will explain why where we are able to.
If you have a concern about how we have handled your personal information, please contact us first and we will do our best to address it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page, with the “Last updated” date shown above.
If you have any questions about this policy or about how we handle personal information, you can reach us at:
OMS – Objective Maintenance Solutions
Phone: 0472 876 711
Email: admin@oms-au.com
Talk to us directly — we’re happy to help.